Support
Contact us
Section titled “Contact us”Email support@optanapps.com — we answer every message. Plus-plan merchants receive priority handling.
To help us help you fast, include:
- your store’s
.myshopify.comdomain, - the product page URL where the issue occurs (if storefront-related),
- what you expected vs. what happened — a screenshot is worth a paragraph,
- your theme’s name, if the issue is about display or the preview.
Before writing
Section titled “Before writing”The answer might already be one click away:
- Troubleshooting & FAQ — block not showing, preview in fallback mode, fee questions, language issues.
- Getting started — installation, adding the block, first product.
- Data & privacy — what the app stores and for how long.
Feature requests
Section titled “Feature requests”We read them all. Tell us what you’re trying to achieve in your workshop — the workflow matters more to us than the feature name.